- Why did you choose to do Apprenticeship-based training?
While doing my yearly PDR I was made aware that training was available if there was any suitable courses I would like to do.
- What qualifications did you have before applying for your Apprenticeship course?
I had a number of CSE's from school plus some NVQ qualifications from previous employers including a Customer Service Level 2.
- How did you find out about your Apprenticeship?
In the first instance I approached my department's training officer who steered me in the right direction to make inquiries.
- What have you gained from your Apprenticeship – skills, experience etc.?
My work duties are customer service based anyway but by doing the course I now appreciate how all parts of my department contribute to the whole service we provide. I also enjoyed the work placements I attended with other departments who use our services, to see things from their perspective. The course gave me an insight and understanding of how companies can improve and maintain good relationships and continue to give satisfaction to their customers.
- What has been your proudest moment so far from doing your Apprenticeship?
I think finally completing all my assignments and handing in my work folder after nearly 12 months was a good moment plus I also gained a Maths and English qualification during the year too.
- What are you doing now? How will your/has your Apprenticeship helped you to achieve this?
I'm still presently in the same role with Security Services which I enjoy doing, so I see no changes for me in the near future. I thing the apprenticeship has improved my understanding of what I do and how to do things better. I think by completing this apprenticeship it has enhanced myself and also my contribution to the department.
- What advice would you give someone who might be thinking about Apprenticeship-based training to progress their career?
Ensure you 100% really want to enroll in an apprenticeship as it takes full commitment and all work has to be completed by certain dates and schedules. Make sure it is suitable for you and research what's expected of you and College attendance is also required, then sign up and enjoy and take all you can from it.
- What advice would you give a manager who is considering Apprenticeship-based training for their employee?
The benefits to the employer and employee are well worth any effort and inconvenience, but the apprentice will need full support and time off the job to complete assignments.
To find out more about the Level 3 Customer Service Apprenticeship, contact the Apprenticeships Team.